VETERANS and their families are being asked to provide their views on how the ex-service community is consulted and engaged, and how this can be improved. Minister for Veterans’ Affairs Darren Chester said the views of the serving and ex-service community are...
The Client Satisfaction Survey is a key tool for the Department of Veterans' Affairs (DVA) to learn more about our clients’ experiences so we can improve the way we serve veterans and their families. As part of DVA’s ongoing commitment to its transformation program,...
"The Department of Veterans’ Affairs (DVA) is currently preparing for 2019 Client Satisfaction Survey, which will be held in June/July this year. The survey seeks to understand how clients feel about their interactions with DVA, and how we can improve the...
DVA is conducting a review of its rehabilitation appliance services. Rehabilitation appliances assist DVA clients to minimise the impact of disabilities and enhance quality of life. They include a wide variety of items ranging from aids to help with mobility, to...
The Department of Veterans’ Affairs (DVA) is preparing fits Client Satisfaction Survey (CSS), to collect information about clients experience interacting with DVA to help identify ways to improve its services. The Survey seeks the views of around 3,000 veterans and...
