DVA – 2018 Client Satisfaction Survey

The Department of Veterans’ Affairs (DVA) is preparing fits Client Satisfaction Survey (CSS), to collect information about clients experience interacting with DVA to help identify ways to improve its services.

The  Survey seeks the views of around 3,000 veterans and dependants who are currently receiving services from DVA. ORIMA Research, an independent market research company, is conducting the survey on DVA’s behalf.

Those selected to participate in the survey will receive a letter in July advising them about the survey and instructions on how to opt out of the survey for people not wanting to participate. An ORIMA  survey interviewer  will telephone between late July and the end of August 2018 to conduct the survey, which should take about 20 minutes to complete.

All information will be collected and stored in accordance with the Australian Privacy Principles and the Privacy Act 1988 (Cth). Answers given by participants will be completely confidential and any personal details which may identify participants will not be passed to DVA. Answers will not affect any benefits or services which participants receive from DVA, or to which they may become entitled in the future. If they wish, participants can discontinue the survey at any time.

Information about the survey can be found on DVA’s website w.dva.gov.au/survey.  Any questions email [email protected], or call the general enquiry line on 133 254.


  1. Crackles says

    Probably slant it towards the VEA guys like last time who will say how great DVA are.

  2. Lorraine White says

    I would like some that are receiving Homecare from the different agencies be included. I have not been given the proper services at times and there is a lot of funny business going on in Queensland. The agency I am with, so I have been told from a reliable source, has started to cancel weekend services and some that are DVA are being targeted. I have been asked to think about the service I am being given. I thought reviews were supposed to be about every 6 months and they are doing me every month. I only need limited help and it only takes a very short time. I think a separate survey could be done for ALL DVA people in every State and you might se the differences. I went to RSL for Homecare because my husband did 20 years and was a Vietnam vet. I have also worked for all aspects of Defence, Navy, Defence Legal Branch in Canberra, Army in Brisbane and RAAF at Amberley for a total of 20 years as a Public Servant. I am nearly 76 and some things I have forgotten like my website address.