For Information: Closing of MyAccount on 10 December 2021

As you know we have been working towards closing MyAccount for the last 12 months or so.  We can now advise that we will be closing MyAccount on 10 December 2021.

We have prepared the attached factsheet to help you support clients during this change.  In addition, we have the following communication to support clients:

·       Email to all clients who are MyAccount holders.  The email explains the changes and will include a factsheet about the changes and a guide on how to save their inbox contents.  The factsheet and guide are also published on the DVA website.

·       Information on MyAccount to advise the closure date.  This information also includes links to the guide on how to save MyAccount inbox contents.

·       An article on Latest news for Veterans.

·       A brief article on ForceNet.

·       An update for Advocates to explain the changes.

If you have any questions about this change, please send them to our team at [email protected].

Regards

Liz

Liz Cosson AM CSC
Secretary
Department of Veterans’ Affairs