TEHAN MEDIA RELEASE – 2016 CLIENT SATISFACTION SURVEY RESULTS SUPPORT CLIENT CENTRIC REFORM

The 2016 Client Satisfaction Survey of more than 3,000 randomly selected DVA clients, including veterans, war widows/ers, carers and dependants, found an overall satisfaction rating with DVA services of 83%.

Minister for Veterans’ Affairs Dan Tehan said the $166.6 million provided in this year’s Budget to implement the first stage of modernising the Department of Veterans’ Affairs’ (DVA) processes and IT system would improve client satisfaction with DVA as results of the 2016 Client Satisfaction Survey were released today.

(ED. See the 2016 Executive Summary here. Note: For Historical comparison the 2014 results for overall satisfaction (89%) were marginally below the ratings recorded in the 2010 (93%) and 2008 (92%) surveys.comparison. The 2014 Survey results can be seen here)

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Comments

  1. Mick Levin says

    So why are so many Veterans suiciding. The answer is simple Mr. Tehan, they are being kept out of the system because that is the way Vet Affairs is, to look after the bureaucrats, and bugger the Vets. It’s simple Dickhead, make it easier for them to get in the system. The approval rate may go down, but so will the suicide rate. What’s more important?